Best Communication Practices with Subject Matter Experts (A Field Guide)
One of the challenges Technical Communicators face in the workplace is our reliance upon busy team members for the inputs, reviews, and expert sign-offs we need to keep producing. Best practices dictate that we are deeply involved in projects from planning stages onward, but in the real world, our access to projects and assets frequently fail to meet this idealized condition. Sometimes we have to get strategic.
This session highlights winning approaches for communicating with SMEs, engineers, designers, and the other people we need to do our jobs. We will cover interviewing techniques, question structure, communication strategies, and how to keep the input lines open once they’ve been established.
When: 27 April 2019, 8:30am – 10:30 am
Workshop leader: Dr. Mark Thompson, SJSU
In addition to directing the Professional and Technical Writing Program at San Jose State University, Dr. Mark Thompson has worked with engineers, project managers, designers, and vice presidents of marketing for nearly two decades. He has survived two dotcom meltdowns, occasionally finding respite from startups at the safe port of Microsoft. He developed his interactive strategies as a freelance music writer in the 2000s, interviewing such acts as Judas Priest, Megadeth, the Beastie Boys, Everclear, Matchbox 20, and Beck. In addition to his current academic duties, he is a ghost writer and a documentation/training consultant.