Session 2 Notes – TC Summer Camp 2017

WE ARE IN PROGRESS… stay tuned!

There were three rotations during each discussion. Multiple scribe notes are shown, in no particular order.


Discussion 1: Sharepoint best practices

Description: 

  • POINT

Scribe(s): WHO (IF AVAILABLE)

Top Takeaways:

  • POINT

Notes:

  • POINT

Discussion 2: Dealing with a difficult manager

Description: 

  • POINT

Scribe(s): WHO (IF AVAILABLE)

Top Takeaways:

  • POINT

Notes:

  • POINT

Discussion 3: Best practices for connecting stand alone topics/managing scattered topics

Scribe(s): Allison Gisinger

Problem:

  • Stand alone topics – Topics that no one is responsible for and you end up with duplicated topics
  • Siloing of content
  • Using many different authoring tools – Google docs, zen desk, etc
  • People creating different folders with no taxonomy
  • People don’t know how to find things
  • Different teams use different nomenclature – Use terminology management software like Acrolinks
  • If you don’t have consistent terminology, they won’t find what they’re looking for

Take Aways:

  • Not just taxonomy that matters, it is also your metadata.
  • Lower taxonomy is usually more helpful
  • Include the alternate words in the metadata
  • Hire a library science intern to figure out the best way to structure metadata
  • Titling documents so you can find it
  • Use a documentation titling standard to help you find information
  • Use short codes
  • Example: [Fab] [Department] – {Vendor} [Model] [Process] [Task] [Operating/Maintenance] Procedure
  • Mindtouch – software that turns you content into an FAQ
  • Tracks which users look at what, whether they kept looking, or they if they stopped, if they called the help desk next. Helps determine if your users are finding what they need right away.
  • Sometimes we don’t even know that our documentation is scattered
  • Need to talk to our customers
  • Do they think what we think?

Session 1 Notes – TC Summer Camp 2017

WE ARE IN PROGRESS… stay tuned!

There were three rotations during each discussion. Multiple scribe notes are shown, in no particular order.


Discussion 1: Reporting Content Metrics ROI

Description: 

  • POINT

Scribe(s): WHO (IF AVAILABLE)

Top Takeaways:

  • POINT

Notes:

  • POINT

Discussion 2: Techwriters overcoming silos

Description: 

  • POINT

Scribe(s): WHO (IF AVAILABLE)

Top Takeaways:

  • POINT

Notes:

  • POINT

Discussion 3: Getting reviewers to review

Description: 

  • POINT

Scribe(s): WHO (IF AVAILABLE)

Top Takeaways:

  • POINT

Notes:

  • POINT

Session Matrix – TC Summer Camp 2017

This year we had 3 workshops in the morning. In the afternoon, we had 2 sessions with 3 different simultaneous discussions. During each session, there were three rotations so everyone had the opportunity to attend every session. At each rotation break, attendees could stay or choose to rotate to one of the other discussions. While it seems as if there were only two sessions and one workshop, if an attendee rotated at every opportunity, that person attended 6 different discussions and all 3 workshops. Most people attended two out of three and ended up participating in 4 discussions and 2 workshops.

Every discussion requires a scribe and a facilitator. Scribes keep the notes and facilitators keep the conversation focused and make sure that everyone gets a chance to talk.  Both get special merit badges for their extra efforts!

Notes for each discussion have been posted to the individual session pages.

Workshops – Notes

  1. Adobe Workshop with Dustin Vaughn, Adobe
  2. Effective Collaboration with Andrew Lawless, Team Lawless
  3. Structured Authoring with Janice Summers, Single-Sourcing Solutions

Unconference Session #1 – Notes

  1. Reporting content metrics ROI
  2. Techwriters overcoming silos
  3. Getting reviewers to review

Unconference Session #2 – Notes

  1. Sharepoint best practices
  2. Dealing with a difficult manager
  3. Best practices for connecting stand alone topics