Session 2 Notes – TC Summer Camp 2017

WE ARE IN PROGRESS… stay tuned!

There were three rotations during each discussion. Multiple scribe notes are shown, in no particular order.


Discussion 1: Sharepoint best practices

Description: 

  • POINT

Scribe(s): WHO (IF AVAILABLE)

Top Takeaways:

  • POINT

Notes:

  • POINT

Discussion 2: Dealing with a difficult manager

Description: 

  • POINT

Scribe(s): WHO (IF AVAILABLE)

Top Takeaways:

  • POINT

Notes:

  • POINT

Discussion 3: Best practices for connecting stand alone topics/managing scattered topics

Scribe(s): Allison Gisinger

Problem:

  • Stand alone topics – Topics that no one is responsible for and you end up with duplicated topics
  • Siloing of content
  • Using many different authoring tools – Google docs, zen desk, etc
  • People creating different folders with no taxonomy
  • People don’t know how to find things
  • Different teams use different nomenclature – Use terminology management software like Acrolinks
  • If you don’t have consistent terminology, they won’t find what they’re looking for

Take Aways:

  • Not just taxonomy that matters, it is also your metadata.
  • Lower taxonomy is usually more helpful
  • Include the alternate words in the metadata
  • Hire a library science intern to figure out the best way to structure metadata
  • Titling documents so you can find it
  • Use a documentation titling standard to help you find information
  • Use short codes
  • Example: [Fab] [Department] – {Vendor} [Model] [Process] [Task] [Operating/Maintenance] Procedure
  • Mindtouch – software that turns you content into an FAQ
  • Tracks which users look at what, whether they kept looking, or they if they stopped, if they called the help desk next. Helps determine if your users are finding what they need right away.
  • Sometimes we don’t even know that our documentation is scattered
  • Need to talk to our customers
  • Do they think what we think?